AMC passenger terminal renovation supports troops, families

Service Counter

U.S. Air Force Air Mobility Command employees work at the passenger terminal service counter at Misawa Air Base, Japan, Jan. 30, 2018. The expanded space and new terminal structural organization aid in checking in customers for their flights twice as quickly as before the renovation. (U.S. Air Force photo by Airman 1st Collette Brooks)

VIP lounge

The Air Mobility Command passenger terminal's VIP lounge was renovated as part of a year-long project at Misawa Air Base, Japan, Jan. 30, 2018. The VIP lounge offers distinguished visitors a place to relax before, during and after their travels. The lounge comes equipped with leather couches, a television and private restroom. (U.S. Air Force photo by Airman 1st Collette Brooks)

Passenger service supervisor on computer

William Wujciak, an Air Mobility Command passenger terminal supervisor, uses a computer at the AMC Passenger Terminal at Misawa Air Base, Japan, Jan. 30, 2018. The renovation at the service desk included new counter tops, paint and equipment. This was the largest renovation of the terminal since its original opening in 1987. (U.S. Air Force photo by Airman 1st Collette Brooks)

Baggage claim

The baggage claim area in the Air Mobility Command Passenger Terminal was renovated as part of a year-long project at Misawa Air Base, Japan, Jan. 30, 2018. Approximately 1800 square feet was added to this area in order to create a more comfortable space for customers to utilize. The spacious area aids in customers being able to grab their luggage effectively and efficiently. (U.S. Air Force photo by Airman 1st Collette Brooks)

Passengers walking on flight line

Passengers walk on the flightline to board the Patriot Express at Misawa Air Base, Japan, Jan. 30, 2018. The customers were the first to use Misawa's newly-renovated Air Mobility Command Passenger Terminal. (U.S. Air Force photo by Airman 1st Collette Brooks)

Atlas Air on flight line

Passengers board the Patriot Express at Misawa Air Base, Japan, Jan. 30, 2018. These customers were the first to utilize the newly-renovated Air Mobility Command passenger terminal. (U.S. Air Force photo by Airman 1st Collette Brooks)

MISAWA AIR FORCE BASE, Japan --

The Air Mobility Command Passenger Terminal here re-opened after a year-long renovation, Jan. 30.

 

The AMC Passenger Terminal, originally built in 1987, is located on the airfield where the Patriot Express aircraft transits. However, the original terminal design could not accommodate the substantial amount of growth the base has seen in recent years, so a much-needed upgrade was due.

 

Although Airmen and families will still use Building 943 as the AMC passenger terminal, the recent improvements stand out against the original structure.

 

The renovation touched every part of the building, including the flooring and previously leaky roof. The new fire suppression system, expanded family room, improved Wi-Fi, and additional restrooms also add value to the new facility.

 

“Big improvements were made in order to better support the customers,” said Master Sgt. Francisco Aguilera, the 730th Air Mobility Squadron Operating Location Bravo superintendent. “Monday was the first Patriot Express flight since the completed renovation. We are very happy these changes have been made to better serve our troops and their families.”

 

While the cosmetic renovations diminished the eyesores of the building, the new constructed walls and barriers also assist customers in successfully maneuvering inside the terminal. 

 

“Before the renovation, the passenger check in area was just one big room,” said William Wujciak, an AMC passenger terminal service supervisor.  “Trying to get to your loved one was so difficult in here due to the confusion of where departures ended and arrivals began. With boundaries and walls in place now, it makes it easier for the customers to navigate through here without issue.”

 

The terminal’s improved layout not only eases frustration but also aids in providing comfort to troops.

 

“The Misawa AMC Passenger Terminal supports many troops who are going in and out of Korea,” said Aguilera. “All of our service members and their families go through a lot when PCSing or going TDY. Many of our customers start their travel the day prior. They could have been traveling up to 48 hours before they even get here.”

 

This renovation couldn’t have been a success without the help of everyone that contributed to the project.

 

 “I want to give a special thanks to the 35th Contracting Squadron, 35th  Civil Engineer Squadron, 35th Logistic Readiness Squadron, 35th Communication Squadron, Louis Berger Services, Allied Telesis and everyone that came together to make this happen,” added Aguilera.

 

The combined efforts in the project proved critical in sustaining the AMC mission.

 

“Providing service members the best service we can was our goal during this renovation," said Aguilera. “It’s all about creating a good atmosphere and an easier way to travel.”